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Canddi

Help Articles Settings Integration

Canddi

October 9th, 2019 - Sadie Burgess

CANDDi Tracking Located within the Integrations tab of the Settings page, CANDDi Tracking allows users to see detailed information about what their...

Settings

Help Articles Settings

Settings

October 9th, 2019 -

Settings OverviewUseful for both the account administrator and users of the account, the Settings page is split into 6 tabs for an account...

Reports

Help Articles Analytics

Reports

October 9th, 2019 - Sadie Burgess

Reports Overview

Outbox

Help Articles Campaigns

Outbox

October 9th, 2019 - Sadie Burgess

Outbox OverviewThe Outbox is considered the departure area of the e-shot™ system. From here, campaigns are queued to be sent and will move across...

Campaigns - Automated Series

Help Articles Campaigns

Campaigns - Automated Series

October 7th, 2019 - Sadie Burgess

CampaignsThe Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Date driven campaigns

Help Articles Campaigns

Campaigns - Date driven campaigns

October 7th, 2019 - Sadie Burgess

CampaignsThe Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Single send campaign

Help Articles

Campaigns - Single send campaign

October 7th, 2019 - Sadie Burgess

CampaignsThe Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - SMS

Help Articles Campaigns

Campaigns - SMS

October 7th, 2019 - Sadie Burgess

CampaignsThe Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Split Test campaigns

Help Articles Campaigns

Campaigns - Split Test campaigns

October 7th, 2019 -

CampaignsThe Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Recurrent campaigns

Help Articles Campaigns

Campaigns - Recurrent campaigns

October 7th, 2019 - Sadie Burgess

Recurrent Campaign The Recurrent campaign type will allows you to either set up a repeating, scheduled campaign to send at a frequency of your...

Automation Examples: Time specified nurture campaign

Training Campaigns

Automation Examples: Time specified nurture campaign

September 25th, 2019 - Sadie Burgess

Automated Series can be used to cater for all kinds of triggered campaigns, but as a little bit of inspiration we are going to bring your a series...

Automation Examples: Event reminder automated series

Training Campaigns

Automation Examples: Event reminder automated series

September 25th, 2019 - Sadie Burgess

Automated Series can be used to cater for all kinds of triggered campaigns, but as a little bit of inspiration we are going to bring your a series...

Suggestions and Feedback

Customer Success

Suggestions and Feedback

September 24th, 2019 - Sadie Burgess

How to make a suggestion There are several ways to make your suggestion:From the e-shot™ system, click on the “Help” tab at the bottom of the...

CRM FAQs

Help Articles FAQs CRM

CRM FAQs

September 24th, 2019 - Sadie Burgess

After bulk importing contacts, my group is still showing as zero. What went wrong?Assuming you have not reached your contact limit, this is...

Settings FAQs

Help Articles Settings FAQs

Settings FAQs

September 24th, 2019 - Sadie Burgess

Is there a limit on how many users I can create?e-shot™ has absolutely no limits on users per account.How do I include the edit profile message on...

Campaigns FAQs

Help Articles

Campaigns FAQs

September 24th, 2019 - Sadie Burgess

Why is the Send or Activate button for my campaign greyed out?Your campaign isn't yet ready to be sent. Hover over the button to show the...

Outbox FAQs

Help Articles FAQs Campaigns

Outbox FAQs

September 24th, 2019 - Sadie Burgess

If a campaign that's queuing in the Outbox is cancelled, the campaign will move back to the Campaigns page?If a campaign was mid-send when...

Design FAQs

Help Articles Designs FAQs

Design FAQs

September 24th, 2019 - Sadie Burgess

Can I use multiple sessions to edit one message?No, only one user should access a message at a given moment and you should not use multiple browser...

Reports FAQs

Help Articles FAQs Analytics

Reports FAQs

September 24th, 2019 - Sadie Burgess

What is a Hardbounce?A hardbounce is a failure in the delivery of an email due to the recipient's email address encountering a fatal, and...

SMS FAQs

Help Articles Campaigns FAQs

SMS FAQs

September 24th, 2019 - Sadie Burgess

What is SMS? SMS stands for Short Message Service and is also commonly referred to as a "text message". With an SMS, you can send a...