Customer Success from the start

Customer Success from the start

Software and a service. We're here to help you succeed

Central Government

Central Government

Local Government

Local Government

NHS

NHS & healthcare

Emergency Services

Emergency Services

Graduation cap

Education

Best practice and practical help

e-shot™ gives you a powerful set of marketing tools, but the technology is only half of the puzzle. In line with our Customer Promise, our Customer Success team are here to ensure you have a great experience from day one. As we learn more about your business and your objectives, you can expect lots of help and advice. Our team are all experts in digital marketing and continually seek to add value. Experience this for yourself at one of our free, best practice workshops.

"It was a great experience carrying out a project implementation with e-shot. The whole team at e-shot really know their product and were able to give realistic and accurate advice about how we should best apply it in a way that would work for our organisation given our individual starting position. Key documents and plans were shared between the two organisations and kept well maintained and reviewed in weekly progress meetings – it felt like one team. The team managing our account were highly responsive, and there was no long chain of command to go through when a change needed to be made to the product or way we were implementing it. "

Catherine Barton - Project Manager

Transformation Delivery and Support, Essex County Council

example onboarding plan
Project management

Project management

With a good understanding of your objectives, the Customer Success team will manage your onboarding as a project to ensure everything is set up as it needs to be when it needs to be. Once your first campaigns have been launched, you will receive a report and recommendations for further optimisation.

Introductory training

Introductory training

Learn the basics and then learn the specific tools that you will need to deliver on your objectives. We also regularly run public sessions for new users and for those who wish to refresh their understanding.

Data migration

Data migration

You will normally bring data from another system. The team will help you to integrate or import and manage things like segmentation and suppression lists.

Design & Templates

Design & Templates

e-shot caters for every level of skill from simple drag and drop through to dynamic HTML. As part of your setup, we can teach you how to create great looking designs that work well on desktop or mobile or we can build them for you.

Integration

Integration

Integration is often oversimplified in digital marketing. By ensuring the correct data flows and objects are mapped between your systems and ours, you can intelligently segment and track contacts between the digital and the real world. Our in-house team can help scope, build and deploy standard or bespoke integrations including test and UAT phases.

Reactive and proactive

Reactive and proactive

The Customer Success team are on hand via email, phone and live chat to help you. If you get stuck, help is on hand. We also monitor new customers and will proactively contact you if we spot issues with your initial designs or campaigns.

  • Median first response time (Jan - Jun 2022) was 1m 3s.

  • Median time to close (Jan - Jun 2022) was 1h 33m.

 

Case study

The future of Essex direct communications

When we went out to market, we found e-shot provided great value for money compared to our current provider. Were really focused on improved functionality and future improvements and developments and they provided great training and support through blogs, articles and face-to-face conversations that really helped us during the onboarding and implementation process.

Louise Alabaster - Senior Content Advisor

Full story

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Request a demo

Take a look at the platform in action and get the low down on how it will specifically help your business

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