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CRM: Deleting contacts and groups

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CRM: Deleting contacts and groups

January 26th, 2021 - Sadie Burgess

When a contact is deleted in e-shot; manually, in bulk or via the API, it begins a period of 30-day ‘Soft delete’ status.

As a Soft...

Branding: How to add/manage custom fonts for use in Smart Editor

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Branding: How to add/manage custom fonts for use in Smart Editor

January 26th, 2021 - Sadie Burgess

In Smart Editor you have the choice of standard fonts ie Arial, Time NR etc, non-standard font ie Open Sans, etc and custom fonts which you can...

Saved Filters

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Saved Filters

January 17th, 2021 - Sadie Burgess

If you would like to filter across either contacts, groups or accounts you can find the tool to build your desired filters in the CRM menu.

Managing your data protection responsibilities with e-shot

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Managing your data protection responsibilities with e-shot

January 15th, 2021 - Sadie Burgess

What is the GDPR? 

The GDPR, or General Data Protection Regulation, is a European privacy law that went into effect in May 2018. It regulates how...

Making a payment

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Making a payment

January 14th, 2021 - Sadie Burgess

In account settings, users can see a payment tab.  

Here it is possible to set up a direct debit instruction or make a payment by credit...

The e-shot API

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The e-shot API

January 8th, 2021 - Sadie Burgess

The Rest API document provides you with details of the requests that can be made to the API to retrieve or commit data to the e-shot™ marketing...

API Call examples

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API Call examples

January 8th, 2021 - Sadie Burgess

11 most common endpoints

The following are the most common API endpoints clients tend to make within the system:


1. Query...

Our services after the UK leaves the EU

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Our services after the UK leaves the EU

December 11th, 2020 - Sadie Burgess

The UK is set to leave the EU on 31st December 2020. In light of the upcoming end of the transition period we wanted to provide clarity to our...

Introducing 2 Factor Authentication

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Introducing 2 Factor Authentication

November 12th, 2020 - Sadie Burgess

To enhance your account's security, set up two-factor authentication. Two-factor authentication (2FA) requires two forms of identification...

Adding personalisation, custom fields information and other useful *variables* to your email message

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Adding personalisation, custom fields information and other useful *variables* to your email message

November 12th, 2020 - Sadie Burgess

Personalisation variables

It is possible to use any e-shot field as a variable, whether it is a standard or custom field i.e....

Campaigns - Control the speed of your email send

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Campaigns - Control the speed of your email send

November 2nd, 2020 - Sadie Burgess

Our Send Speed feature gives email marketers the ability to control the speed at which their campaigns are sent. By setting a number of sends...

Installing e-shot's Web Tracking on your website

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Installing e-shot's Web Tracking on your website

October 19th, 2020 - Sadie Burgess

It is simple to install e-shot’s Web Tracking code.

We will provide you with a unique javascript that needs to be placed in the Head of...

e-shot Referral Scheme FAQs

Customer Success

e-shot Referral Scheme FAQs

August 20th, 2020 - Sadie Burgess

What is the e-shot customer referral scheme? 

Existing e-shot customers can earn rewards by recommending our solutions to...

Design Studio

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Design Studio

July 23rd, 2020 -

Design Studio Overview

The Design Studio contains all of the messages that have been previously created using any of the six message...

HTML for Email guidelines

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HTML for Email guidelines

July 23rd, 2020 -

There are a few HTML ground rules, that need to be followed. This should be considered for: 

  • HTML you upload into the HTML Upload...

Design Studio - Drag and Drop

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Design Studio - Drag and Drop

July 14th, 2020 - Sadie Burgess

Design Studio Overview

The Design Studio contains all of the messages that have been previously created using any of the six message...

Overview: June Release

Feature Updates

Overview: June Release

June 17th, 2020 - Sadie Burgess

Security & Performance enhancements:

  • IP restriction for API access – you can now restrict API access to your account to...

Checking the links in Drag and Drop email designs (link validation)

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Checking the links in Drag and Drop email designs (link validation)

June 17th, 2020 - Sadie Burgess

Your call to action is arguably the most important thing within your email design so it is critical that the links that you place within your...

Archiving Reports

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Archiving Reports

June 17th, 2020 - Sadie Burgess

By default, campaigns older than 12 months are automatically placed within the archive. 

This archive is accessible by clicking the...

Lawful basis for processing data and the evidence required

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Lawful basis for processing data and the evidence required

June 12th, 2020 - Sadie Burgess

The lawful basis for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal...