Help

Within e-shot you have a few ways to segment your data (contacts). In this help document, we will be covering some of the main ways you can do so....

When you hit send you want to be confident that it is your best work that will be winging its way to your audience. e-shot provides a variety of...

In the user and permissions section of the settings page, account administrators are able to set up multiple users within an account or...

When a contact is deleted in e-shot; manually, in bulk or via the API, it begins a period of 30-day ‘Soft delete’ status.As a Soft delete, the...

If you would like to filter across either contacts, groups or accounts you can find the tool to build your desired filters in the CRM menu.

What is the GDPR? The GDPR, or General Data Protection Regulation, is a European privacy law that went into effect in May 2018. It regulates how...

Personalisation variablesIt is possible to use any e-shot field as a variable, whether it is a standard or custom field i.e....

The lawful basis for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal...

A sub-account provides an ethical wall in your e-shot database between contacts, designs, campaigns and reports. It is designed to provide an...

Your bounce rate is the percentage of email addresses that your campaign could not be delivered to. Email providers and cyber-security platforms...

Sometimes, email addresses will become undeliverable due to erroneous bounce reasons being reported back by the recipient’s email server. e-shot...

Groups listThe groups list shows all of the groups within the subaccount, with a search bar at the top of the page to quickly locate a group when...

Groups viewThe group view page shows a summary of the group information at the top of the page, along with a breakdown of which categories each of...

Accounts ListAccounts are an e-shot ultimate feature and the Accounts page is accessible from the CRM side menu. The page displays the account...

Accounts ViewThe accounts view page shows a summary of the account information at the top of the page, along with a breakdown of which categories...

Contacts ViewFrom the Contacts List page clicking on any of the main contact field values will drill down into the Contacts View page,...

Contacts ListThe Contacts page is accessible from the CRM section of the sidemenu and shows a grid of all contacts within the subaccount, along...

Contacts can either be entered into e-shot™ through our API, or imported through the e-shot™ UI using a CSV, XLS or XLSX file.  Importing contacts...

With e-shot you can keep a close eye on the health of your contact data simply and efficiently. As part of our new interface the contact management...

After bulk importing contacts, my group is still showing as zero. What went wrong?Assuming you have not reached your contact limit, this is...