e-shot has been built with a key focus on ease of use and tools that cater for all levels of experience.
The platform has been designed and tested to WCAG (Web Content Accessibility Guidelines) 2.2 AA standards and incorporates a number of best practice elements in relation to font sizes, colours, contrast ratio and others by default.
The main user interface also has an inbuilt accessibility widget that will automatically invoke certain accessibility features depending on the user’s browser and OS settings.
Our customer support systems are accessible via the user interface and are also fully WCAG 2.2 AA compliant.
Extensive efforts are made to ensure the solution is accessible, but if a specific issue is encountered the inbuilt accessibility widget can be used to manually change elements.
e-shot's accessibility preview highlights accessibility issues within a campaign design such as, insufficient colour contrast or structural concerns like the correct use of heading tags. The tool highlights the issues in the preview screen so the email author can instantly see what needs to be addressed in the design.
Helping you create accessible campaigns
Our customer support team includes individuals trained on accessibility standards who are able to provide support to customers with accessibility needs and in turn to support users seeking to ensure communications produced using the platform are made accessible to others.
Our development processes include extensive QA and UAT phases that include automated and manual testing for accessibility. We use AXE Web Accessibility Testing to test for violations of the WCAG AA rules to ensure that there is no negative impact on accessibility as we develop the platform.
Feedback and suggestions
We welcome any feedback on the accessibility of both our website and the e-shot interface. Specific contact details for this can be found in our Accessibility Statement.
Trusted and Secure
We continually invest in the technology and resources to ensure the tightest security and privacy by design into our service, and we've got the badges to prove it.