Help

Demo
Request a Marketing Cloud Demo
Call back
Request a call back
Best practice
Best Practice advice
Events and Webinars
Check out our events and webinars
Preference Centre

Help Articles

Preference Centre

October 15th, 2019 - Abbly Fernandes

The e-shot™ Preference Centre allows recipients to subscribe to topics of interest that control the types of emails they are sent by e-shot™...

Send Forensics

Help Articles

Send Forensics

October 15th, 2019 - Abbly Fernandes

Send Forensics is an email deliverability service that provides useful information about your emails and email campaigns before and after...

Canddi

Help Articles

Canddi

October 9th, 2019 - Abbly Fernandes

CANDDi Tracking 

Located within the Integrations tab of the Settings page, CANDDi Tracking allows users to see detailed...

Settings

Help Articles

Settings

October 9th, 2019 - Abbly Fernandes

Settings Overview

Useful for both the account administrator and users of the account, the Settings page is split into 6 tabs for an...

Reports

Help Articles

Reports

October 9th, 2019 - Abbly Fernandes

Reports Overview

The Reports section of e-shot™ displays statistics of engagement of campaigns previously sent from e-shot™. Within a full...

Outbox

Help Articles

Outbox

October 9th, 2019 - Abbly Fernandes

Outbox Overview

The Outbox is considered the departure area of the e-shot™ system. From here, campaigns are queued to be sent and will...

Campaigns - Automated Series

Help Articles

Campaigns - Automated Series

October 7th, 2019 - Abbly Fernandes

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Date driven campaigns

Help Articles

Campaigns - Date driven campaigns

October 7th, 2019 - Abbly Fernandes

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Recurrent campaigns

Help Articles

Campaigns - Recurrent campaigns

October 7th, 2019 - Abbly Fernandes

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Single send campaign

Help Articles

Campaigns - Single send campaign

October 7th, 2019 - Abbly Fernandes

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - SMS

Help Articles

Campaigns - SMS

October 7th, 2019 - Abbly Fernandes

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Split Test campaigns

Help Articles

Campaigns - Split Test campaigns

October 7th, 2019 - Abbly Fernandes

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

NEW Advanced search

Training

NEW Advanced search

September 26th, 2019 - Sadie Burgess

There is now an advanced search option available from the bottom of the navigation menu.

Here you can create new, custom searches and save...

Automation Examples: Time specified nurture campaign

Training

Automation Examples: Time specified nurture campaign

September 25th, 2019 - Sadie Burgess

Automated Series can be used to cater for all kinds of triggered campaigns, but as a little bit of inspiration we are going to bring your a...

Automation Examples: Event reminder automated series

Training

Automation Examples: Event reminder automated series

September 25th, 2019 - Sadie Burgess

Automated Series can be used to cater for all kinds of triggered campaigns, but as a little bit of inspiration we are going to bring your a...

Suggestions and Feedback

Customer Success

Suggestions and Feedback

September 24th, 2019 - Sadie Burgess

How to make a suggestion 

There are several ways to make your suggestion:

  • From the e-shot™ system, click on the “Help” tab at the...

Contacts Manager FAQs

Help Articles

Contacts Manager FAQs

September 24th, 2019 - Sadie Burgess

After bulk importing a spreadsheet or CSV of contacts, my group is still showing as zero. What went wrong?

Assuming you have not reached...

Settings FAQs

Help Articles

Settings FAQs

September 24th, 2019 - Sadie Burgess

Is there a limit on how many users I can create?

e-shot™ has absolutely no limits on users per account.


How do I include...

Campaigns FAQs

Help Articles

Campaigns FAQs

September 24th, 2019 - Sadie Burgess

Why is the Send or Activate button for my campaign greyed out?

Your campaign isn't yet ready to be sent. Hover over the button to show the...

Outbox FAQs

Help Articles

Outbox FAQs

September 24th, 2019 - Sadie Burgess

If a campaign that's queuing in the Outbox is cancelled, the campaign will move back to the Campaigns page?

If a campaign was mid-send...

Solutions

Free email marketing healthcheck - icon

Email marketing healthcheck

We are confident that we can help you, which is why we offer a free healthcheck to identify potential issues with your current programme and free advice on things that could be done to improve it.

Get started