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COVID-19: Service Update

Customer Success

COVID-19: Service Update

May 5th, 2020 - Sadie Burgess

We are closely monitoring the COVID-19 outbreak and following the advice of the UK Government.

We have taken additional steps to...

e-shot add-in for Microsoft Outlook

Feature Updates

e-shot add-in for Microsoft Outlook

May 4th, 2020 - Sadie Burgess

See real-time email campaign and website interactions and track lead engagement - all from within your inbox.

e-shot for Outlook helps you...

Creating a single question survey

Help Articles

Creating a single question survey

April 29th, 2020 - Sadie Burgess

Single question surveys are easy to assemble and a convenient way to get insight into your contacts views. And as it is only one question it is...

How to use e-shot for re-targeting

Help Articles

How to use e-shot for re-targeting

March 8th, 2020 - Sadie Burgess

Retargeting, also known as remarketing, is a form of online advertising that can help you keep your brand in front of bounced traffic after they...

Using sub-accounts as part of your data management process

Help Articles

Using sub-accounts as part of your data management process

March 6th, 2020 - Sadie Burgess

A sub-account provides an ethical wall in your e-shot database between contacts, designs, campaigns and reports. It is designed to provide an...

Understanding bounces

Deliverability

Understanding bounces

March 6th, 2020 - Sadie Burgess

Your bounce rate is the percentage of email addresses that your campaign could not be delivered to.

Some bounces are a result...

Custom Reports

Help Articles

Custom Reports

February 21st, 2020 - Sadie Burgess

There are 3 types of reports available through Custom Reports:


  • Standard reports are available to everyone and divided into...

Hard bounce resets

Help Articles

Hard bounce resets

February 10th, 2020 - Sadie Burgess

Sometimes, email addresses will become undeliverable due to erroneous bounce reasons being reported back by the recipient’s email server. e-shot...

CRM - Groups List

Help Articles

CRM - Groups List

January 31st, 2020 - Mark Hawkins

Groups list

The groups list shows all of the groups within the subaccount, with a search bar at the top of the page to quickly locate a...

CRM - Groups View

Help Articles

CRM - Groups View

January 31st, 2020 - Mark Hawkins

Groups view

The group view page shows a summary of the group information at the top of the page, along with a breakdown of which categories...

CRM - Accounts List

Help Articles

CRM - Accounts List

January 31st, 2020 - Mark Hawkins

Accounts List

Accounts are a Marketing Cloud feature and the Accounts page is accessible from the CRM sidemenu. The page displays the account...

CRM - Accounts View

Help Articles

CRM - Accounts View

January 31st, 2020 - Mark Hawkins

Accounts View

The accounts view page shows a summary of the account information at the top of the page, along with a breakdown of...

Domain management is all part of the service

Deliverability

Domain management is all part of the service

January 30th, 2020 - Dan Hare

Every e-shot customer is given a dedicated sending domain and IP address as part of your subscription. These  are two of the two technical...

CRM - Contact View

Help Articles

CRM - Contact View

January 30th, 2020 - Mark Hawkins

Contacts View

From the Contacts List page clicking on any of the main contact field values will drill down into the Contacts View page,...

CRM - Contacts List

Help Articles

CRM - Contacts List

January 30th, 2020 - Mark Hawkins

Contacts List

The Contacts page is accessible from the CRM section of the sidemenu and shows a grid of all contacts within the subaccount, along...

Half of the internet is blacklisted

Deliverability

Half of the internet is blacklisted

January 24th, 2020 - Dan Hare

We recently noticed that our email forensics were detecting a very large number of blacklisted URLs in emails being sent from our...

The e-shot Rest API

Help Articles

The e-shot Rest API

January 21st, 2020 - Sadie Burgess

The Rest API document provides you with details of the requests that can be made to the REST API to retrieve or commit data to the e-shot™...

Deliverability - optimising inbox placement

Deliverability

Deliverability - optimising inbox placement

January 7th, 2020 - Sadie Burgess

By bringing together our advanced infrastructure, specialist technical knowledge and leading technology and tools, we hope that e-shot™ is your...

Linking to a calendar in your emails

Help Articles

Linking to a calendar in your emails

January 6th, 2020 - Bart Tutaj


Ever wanted a recipient of your emails to easily add one of your events to their calendar? In a few steps, this is achievable in your...

Media queries, short and simple

Help Articles

Media queries, short and simple

November 20th, 2019 - Bart Tutaj

Media queries, short and simple

Media queries usually play a crucial role in enabling your HTML email to be mobile responsive. It is...

Solutions

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Email marketing healthcheck

We are confident that we can help you, which is why we offer a free healthcheck to identify potential issues with your current programme and free advice on things that could be done to improve it.

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