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e-shot Referral Scheme FAQs

Customer Success

e-shot Referral Scheme FAQs

August 20th, 2020 - Sadie Burgess

What is the e-shot customer referral scheme? 

Existing e-shot customers can earn rewards by recommending our solutions to...

Design Studio

Help Articles

Design Studio

July 23rd, 2020 - Bart Tutaj

Design Studio Overview

The Design Studio contains all of the messages that have been previously created using any of the six message...

HTML for Email guidelines

Help Articles

HTML for Email guidelines

July 23rd, 2020 - Bart Tutaj

There are a few HTML ground rules, that need to be followed. This should be considered for: 

  • HTML you upload into the HTML...

Design Studio - Drag and Drop

Help Articles

Design Studio - Drag and Drop

July 14th, 2020 - Sadie Burgess

Design Studio Overview

The Design Studio contains all of the messages that have been previously created using any of the six message...

Overview: June Release

Feature Updates

Overview: June Release

June 17th, 2020 - Sadie Burgess

Security & Performance enhancements:

  • IP restriction for API access – you can now restrict API access to your account to specific...

Checking the links in your email designs (link validation)

Help Articles

Checking the links in your email designs (link validation)

June 17th, 2020 - Sadie Burgess

Your call to action is arguably the most important thing within your email design so it is critical that the links that you place within your...

Archiving Reports

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Archiving Reports

June 17th, 2020 - Sadie Burgess

By default, campaigns older than 12 months are automatically placed within the archive. 

This archive is accessible by clicking the...

Lawful basis for processing data and the evidence required

Help Articles

Lawful basis for processing data and the evidence required

June 12th, 2020 - Sadie Burgess

The lawful basis for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal...

Settings: User management

Help Articles

Settings: User management

June 4th, 2020 - Sadie Burgess

In the settings section, account administrators are able to setup multiple users within an account or subaccount, each with specific permissions...

How do I reset my password?

Help Articles

How do I reset my password?

June 4th, 2020 - Sadie Burgess

Users can also click the "Forgotten Pasword" link on the login screen to instigate a password reset. 

COVID-19: Service Update

Customer Success

COVID-19: Service Update

May 5th, 2020 - Sadie Burgess

We are closely monitoring the COVID-19 outbreak and following the advice of the UK Government.

We have taken additional steps to...

e-shot add-in for Microsoft Outlook

Feature Updates

e-shot add-in for Microsoft Outlook

May 4th, 2020 - Sadie Burgess

See real-time email campaign and website interactions and track lead engagement - all from within your inbox.

e-shot for Outlook helps you...

Creating a single question survey

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Creating a single question survey

April 29th, 2020 - Sadie Burgess

Single question surveys are easy to assemble and a convenient way to get insight into your contacts views. And as it is only one question it is...

How to use e-shot for re-targeting

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How to use e-shot for re-targeting

March 8th, 2020 - Sadie Burgess

Retargeting, also known as remarketing, is a form of online advertising that can help you keep your brand in front of bounced traffic after they...

Using sub-accounts as part of your data management process

Help Articles

Using sub-accounts as part of your data management process

March 6th, 2020 - Sadie Burgess

A sub-account provides an ethical wall in your e-shot database between contacts, designs, campaigns and reports. It is designed to provide an...

Understanding bounces

Deliverability

Understanding bounces

March 6th, 2020 - Sadie Burgess

Your bounce rate is the percentage of email addresses that your campaign could not be delivered to.

Some bounces are a result...

Custom Reports

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Custom Reports

February 21st, 2020 - Sadie Burgess

There are 3 types of reports available through Custom Reports:


  • Standard reports are available to everyone and divided into...

Hard bounce resets

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Hard bounce resets

February 10th, 2020 - Sadie Burgess

Sometimes, email addresses will become undeliverable due to erroneous bounce reasons being reported back by the recipient’s email server. e-shot...

CRM - Groups List

Help Articles

CRM - Groups List

January 31st, 2020 - Mark Hawkins

Groups list

The groups list shows all of the groups within the subaccount, with a search bar at the top of the page to quickly locate a...

CRM - Groups View

Help Articles

CRM - Groups View

January 31st, 2020 - Mark Hawkins

Groups view

The group view page shows a summary of the group information at the top of the page, along with a breakdown of which categories...

Solutions

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Email marketing healthcheck

We are confident that we can help you, which is why we offer a free healthcheck to identify potential issues with your current programme and free advice on things that could be done to improve it.

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