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e-shot Referral Scheme FAQs

Customer Success

e-shot Referral Scheme FAQs

August 20th, 2020 - Sadie Burgess

What is the e-shot customer referral scheme? Existing e-shot customers can earn rewards by recommending our solutions to others.How do I refer...

HTML for Email guidelines

Help Articles

HTML for Email guidelines

July 23rd, 2020 - Sadie Burgess

There are a few HTML ground rules, that need to be followed. This should be considered for: HTML you upload into the HTML Upload and Dynamic HTML...

Overview: June Release

Feature Updates

Overview: June Release

June 17th, 2020 - Sadie Burgess

Security & Performance enhancements:IP restriction for API access – you can now restrict API access to your account to specific IP...

Archiving Reports

Help Articles

Archiving Reports

June 17th, 2020 - Sadie Burgess

By default, campaigns older than 12 months are automatically placed within the archive. This archive is accessible by clicking the Archived tab on...

Lawful basis for processing data and the evidence required

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Lawful basis for processing data and the evidence required

June 12th, 2020 - Sadie Burgess

The lawful basis for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal...

How do I reset my password?

Help Articles

How do I reset my password?

June 4th, 2020 - Sadie Burgess

Users can also click the "Forgotten Pasword" link on the login screen to instigate a password reset. 

COVID-19: Service Update

Customer Success

COVID-19: Service Update

May 5th, 2020 - Sadie Burgess

We are closely monitoring the COVID-19 outbreak and following the advice of the UK Government.We have taken additional steps to ensure continuity...

e-shot add-in for Microsoft Outlook

Feature Updates

e-shot add-in for Microsoft Outlook

May 4th, 2020 - Sadie Burgess

See real-time email campaign and website interactions and track lead engagement - all from within your inbox.e-shot for Outlook helps you...

How to use e-shot for re-targeting

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How to use e-shot for re-targeting

March 8th, 2020 - Sadie Burgess

Retargeting, also known as remarketing, is a form of online advertising that can help you keep your brand in front of bounced traffic after they...

Using sub-accounts as part of your data management process

Help Articles

Using sub-accounts as part of your data management process

March 6th, 2020 - Sadie Burgess

A sub-account provides an ethical wall in your e-shot database between contacts, designs, campaigns and reports. It is designed to provide an...

Understanding bounces

Deliverability

Understanding bounces

March 6th, 2020 - Sadie Burgess

Your bounce rate is the percentage of email addresses that your campaign could not be delivered to. Email providers and cyber-security platforms...

Custom Reports

Help Articles

Custom Reports

February 21st, 2020 - Sadie Burgess

There are 3 types of reports available through Custom Reports:Standard reports are available to everyone and divided into categories e.g. contacts...

Hard bounce resets

Help Articles

Hard bounce resets

February 10th, 2020 - Sadie Burgess

Sometimes, email addresses will become undeliverable due to erroneous bounce reasons being reported back by the recipient’s email server. e-shot...

CRM - Groups List

Help Articles

CRM - Groups List

January 31st, 2020 -

Groups listThe groups list shows all of the groups within the subaccount, with a search bar at the top of the page to quickly locate a group when...

CRM - Groups View

Help Articles

CRM - Groups View

January 31st, 2020 -

Groups viewThe group view page shows a summary of the group information at the top of the page, along with a breakdown of which categories each of...

CRM - Accounts List

Help Articles

CRM - Accounts List

January 31st, 2020 -

Accounts ListAccounts are an e-shot ultimate feature and the Accounts page is accessible from the CRM side menu. The page displays the account...

CRM - Accounts View

Help Articles

CRM - Accounts View

January 31st, 2020 - Sadie Burgess

Accounts ViewThe accounts view page shows a summary of the account information at the top of the page, along with a breakdown of which categories...

Domain management is all part of the service

Deliverability

Domain management is all part of the service

January 30th, 2020 - Dan Hare

Every e-shot customer is given a dedicated sending domain and IP address as part of your subscription. These  are two of the two technical elements...

CRM - Contact View

Help Articles

CRM - Contact View

January 30th, 2020 -

Contacts ViewFrom the Contacts List page clicking on any of the main contact field values will drill down into the Contacts View page,...

CRM - Contacts List

Help Articles

CRM - Contacts List

January 30th, 2020 -

Contacts ListThe Contacts page is accessible from the CRM section of the sidemenu and shows a grid of all contacts within the subaccount, along...