Help

CANDDi Tracking 

Located within the Integrations tab of the Settings page, CANDDi Tracking allows users to see detailed...

Settings Overview

Useful for both the account administrator and users of the account, the Settings page is split into 6 tabs for an...

Reports Overview

The Reports section of e-shot™ displays statistics of engagement of campaigns previously sent from e-shot™. Within a full...

Outbox Overview

The Outbox is considered the departure area of the e-shot™ system. From here, campaigns are queued to be sent and will...

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns

The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Automated Series can be used to cater for all kinds of triggered campaigns, but as a little bit of inspiration we are going to bring your a...

Automated Series can be used to cater for all kinds of triggered campaigns, but as a little bit of inspiration we are going to bring your a...

How to make a suggestion 

There are several ways to make your suggestion:

• From the e-shot™ system, click on the “Help” tab at the...

After bulk importing a spreadsheet or CSV of contacts, my group is still showing as zero. What went wrong?

Assuming you have not reached...

Is there a limit on how many users I can create?

e-shot™ has absolutely no limits on users per account.

How do I include...

Why is the Send or Activate button for my campaign greyed out?

Your campaign isn't yet ready to be sent. Hover over the button to show the...

If a campaign that's queuing in the Outbox is cancelled, the campaign will move back to the Campaigns page?

If a campaign was mid-send...

Can I use multiple sessions to edit one message?

No, only one user should access a message at a given moment and you should not use...

What is a Hardbounce?

A hardbounce is a failure in the delivery of an email due to the recipient's email address encountering a fatal, and...

What is SMS?

SMS stands for Short Message Service and is also commonly referred to as a "text message". With a SMS, you can send a message...