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Canddi
October 9th, 2019 - Abbly Fernandes
CANDDi Tracking
Located within the Integrations tab of the Settings page, CANDDi Tracking allows users to see detailed...

Settings
October 9th, 2019 - Abbly Fernandes
Settings Overview
Useful for both the account administrator and users of the account, the Settings page is split into 6 tabs for an...

Reports
October 9th, 2019 - Abbly Fernandes
Reports Overview
The Reports section of e-shot™ displays statistics of engagement of campaigns previously sent from e-shot™. Within a full...

Outbox
October 9th, 2019 - Abbly Fernandes
Outbox Overview
The Outbox is considered the departure area of the e-shot™ system. From here, campaigns are queued to be sent and will...

Campaigns - Automated Series
October 7th, 2019 - Abbly Fernandes
Campaigns
The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Date driven campaigns
October 7th, 2019 - Abbly Fernandes
Campaigns
The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Recurrent campaigns
October 7th, 2019 - Abbly Fernandes
Campaigns
The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Single send campaign
October 7th, 2019 - Abbly Fernandes
Campaigns
The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - SMS
October 7th, 2019 - Abbly Fernandes
Campaigns
The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Campaigns - Split Test campaigns
October 7th, 2019 - Abbly Fernandes
Campaigns
The Campaigns page lists all of your previously created campaigns, ordered chronologically. There are a number of different campaign...

Automation Examples: Time specified nurture campaign
September 25th, 2019 - Sadie Burgess
Automated Series can be used to cater for all kinds of triggered campaigns, but as a little bit of inspiration we are going to bring your a...

Automation Examples: Event reminder automated series
September 25th, 2019 - Sadie Burgess
Automated Series can be used to cater for all kinds of triggered campaigns, but as a little bit of inspiration we are going to bring your a...

Suggestions and Feedback
September 24th, 2019 - Sadie Burgess
How to make a suggestion
There are several ways to make your suggestion:
- From the e-shot™ system, click on the “Help” tab at the...

Contacts Manager FAQs
September 24th, 2019 - Sadie Burgess
After bulk importing a spreadsheet or CSV of contacts, my group is still showing as zero. What went wrong?
Assuming you have not reached...

Settings FAQs
September 24th, 2019 - Sadie Burgess
Is there a limit on how many users I can create?
e-shot™ has absolutely no limits on users per account.
How do I include...

Campaigns FAQs
September 24th, 2019 - Sadie Burgess
Why is the Send or Activate button for my campaign greyed out?
Your campaign isn't yet ready to be sent. Hover over the button to show the...

Outbox FAQs
September 24th, 2019 - Sadie Burgess
If a campaign that's queuing in the Outbox is cancelled, the campaign will move back to the Campaigns page?
If a campaign was mid-send...

Message Studio FAQs
September 24th, 2019 - Sadie Burgess
Can I use multiple sessions to edit one message?
No, only one user should access a message at a given moment and you should not use...

Reports FAQs
September 24th, 2019 - Sadie Burgess
What is a Hardbounce?
A hardbounce is a failure in the delivery of an email due to the recipient's email address encountering a fatal, and...

SMS FAQs
September 24th, 2019 - Sadie Burgess
What is SMS?
SMS stands for Short Message Service and is also commonly referred to as a "text message". With a SMS, you can send a message...