Help

As part of the latest e-shot release, we have updated the HTML upload editor design process. This help article will talk you through the new and...

From 1 August 2022, we will no longer support the Legacy Drag & Drop Editor in e-shot. We introduced the Smart Editor in 2020 and this is now...

There are 3 areas in e-shot that make up a ‘Preference Centre’. Settings > Preference settings - where you define the individual preferences for...

When creating an SMS, you have to go to Designs Menu then New Design. Then click on SMS. 

When you hit send you want to be confident that it is your best work that will be winging its way to your audience. e-shot provides a variety of...

The template you choose will be partially based on the type of message you’ll be sending, such as a marketing offer, transactional...

When you are setting up your campaign, there is an optional step that allows you to further segment your data by either applying a saved filter or...

What is an allowlist and why use it?   Allowlist (previously known as whitelist - see...

Each message you send out has both the sender and from address. The sender domain is what the receiving email server sees when initiating the...

The banner is the first element of your email that your recipients see. It is the primary position to get your message across. Smart editor allows...

The Deliverability Dashboard gives you a one-stop shop to monitor the health of your account. Here you can see an overview of your activity...

The Deliverability Dashboard gives you a one-stop shop to monitor the health of your account. Here you can see an overview of your activity...

Single question surveys are easy to assemble and a convenient way to get insight into your contacts views. And as it is only one question it is...

On the face of it, one would assume that the open rate, or display rate in e-shot terminology, is the number of people who open/display your email....

e-shot supports Single sign-on (SSO) via Microsoft.If you wish to use Microsoft to sign in to e-shot, simply use the same email address for your...

In the user and permissions section of the settings page, account administrators are able to set up multiple users within an account or...

Anchor tags are used to allow readers to easily travel to a specific piece of content – which is particularly useful when your email is a bit...

Image block allows you to add images in PNG, JPG, or GIF formats.Images can be uploaded to different galleries depending on how they are...

Smart Editor offers three kinds of menus: Links, icons,  links with icons. To create a menu in an email with our editor, drag-and-drop the basic...

Social media is integral to many people’s lives and a place where your customers are likely to engage with your brand – so let’s make it easy for...