Help

The first e-shot release of 2023 is here. Full details for this release will be available in the release notes but this article will summarise some...

What is a preference category? Preference categories allow you to put your preferences into different section and they enable you to split your...

UTM codes help you track where website traffic is coming from, allowing you to properly measure each campaign’s, platform’s, or medium’s ROI. UTM...

As part of the latest e-shot release, we have updated the HTML upload editor design process. This help article will talk you through the new and...

From 1 August 2022, we will no longer support the Legacy Drag & Drop Editor in e-shot. We introduced the Smart Editor in 2020 and this is now...

There are 3 areas in e-shot that make up a ‘Preference Centre’. Settings > Preference settings - where you define the individual preferences for...

When creating an SMS, you have to go to Designs Menu then New Design. Then click on SMS. 

When you hit send you want to be confident that it is your best work that will be winging its way to your audience. e-shot provides a variety of...

The template you choose will be partially based on the type of message you’ll be sending, such as a marketing offer, transactional...

When you are setting up your campaign, there is an optional step that allows you to further segment your data by either applying a saved filter or...

What is an allowlist and why use it?   Allowlist (previously known as whitelist - see...

Each message you send out has both the sender and from address. The sender domain is what the receiving email server sees when initiating the...

The banner is the first element of your email that your recipients see. It is the primary position to get your message across. Smart editor allows...

The Deliverability Dashboard gives you a one-stop shop to monitor the health of your account. Here you can see an overview of your activity...

The Deliverability Dashboard gives you a one-stop shop to monitor the health of your account. Here you can see an overview of your activity...

Single question surveys are easy to assemble and a convenient way to get insight into your contacts views. And as it is only one question it is...

On the face of it, one would assume that the open rate, or display rate in e-shot terminology, is the number of people who open/display your email....

e-shot supports Single sign-on (SSO) via Microsoft.If you wish to use Microsoft to sign in to e-shot, simply use the same email address for your...

In the user and permissions section of the settings page, account administrators are able to set up multiple users within an account or...