Help

Demo

Request a Marketing Cloud Demo

Call back

Request a call back

Best practice

Best Practice advice

Events and Webinars

Check out our events and webinars

How does e-shot measure email opens and displays? 

Help Articles

How does e-shot measure email opens and displays? 

September 22nd, 2021 - Sadie Burgess

On the face of it, one would assume that the open rate, or display rate in e-shot terminology, is the number of people who...

Sign in with Microsoft

Help Articles

Sign in with Microsoft

July 23rd, 2021 - Sadie Burgess

If you wish to use Microsoft to sign in to e-shot, simply use the same email address for your e-shot user as is used with Microsoft.

Settings: User management

Help Articles

Settings: User management

July 22nd, 2021 - Sadie Burgess

In the settings section, account administrators are able to setup multiple users within an account or sub-account, each with specific...

Smart Editor: Applying anchor tags

Help Articles

Smart Editor: Applying anchor tags

June 2nd, 2021 - Sadie Burgess

Anchor tags are used to allow readers to easily travel to a specific piece of content – which is particularly useful when your email is a bit...

Smart Editor: Building menus

Help Articles

Smart Editor: Building menus

March 15th, 2021 - Sadie Burgess

Smart Editor offers three kinds of menus: 

Smart Editor: Let’s get social

Help Articles

Smart Editor: Let’s get social

March 9th, 2021 - Sadie Burgess

Social media is integral to many people’s lives and a place where your customers are likely to engage with your brand – so let’s make it easy...

Smart Editor: Overview

Help Articles

Smart Editor: Overview

January 29th, 2021 - Sadie Burgess

Once you have done the preliminary steps setting up your new design, you can launch the Smart Editor. Our step buy step guide on

Smart Editor: Understanding the email design layout

Help Articles

Smart Editor: Understanding the email design layout

January 28th, 2021 - Sadie Burgess

The structure of Smart Editor emails is based on the HTML table layout.

The core elements of the email are stripes that may contain an...

Smart Editor: Creating a new design

Help Articles

Smart Editor: Creating a new design

January 28th, 2021 - Sadie Burgess

Before you can start designing an email using the Smart Editor you must name the design, set the sender details and write the subject...

Smart Editor: Structures and containers, and how to use them

Help Articles

Smart Editor: Structures and containers, and how to use them

January 28th, 2021 - Sadie Burgess

Structures

A stripe is a top element in the email hierarchy. There are structures in each stripe.

To add...

Smart Editor: Stripes and how to use them

Help Articles

Smart Editor: Stripes and how to use them

January 28th, 2021 - Sadie Burgess

All the emails in our editor are structured by a descending hierarchy of elements

Stripes that contain structures,...

Smart Editor: Basic blocks and how to use them

Help Articles

Smart Editor: Basic blocks and how to use them

January 27th, 2021 - Sadie Burgess

Smart Editor has its own hierarchy of elements. We can start from the stripes and proceed in descending order, through the structures and...

Smart Editor: Appearance settings

Help Articles

Smart Editor: Appearance settings

January 27th, 2021 - Sadie Burgess

In the settings panel on the right-hand side of the Smart Editor you find the Appearance and the Content tabs.

Smart Editor: Optimising your design for mobile

Help Articles

Smart Editor: Optimising your design for mobile

January 27th, 2021 - Sadie Burgess

You can use Mobile Formatting menu to configure displaying on mobiles. The settings of this section are only used to configure emails displaying...

Smart Editor: Modules and how to use them

Help Articles

Smart Editor: Modules and how to use them

January 27th, 2021 - Sadie Burgess

In Smart Editor, you can create your own modules. Modulesallow you to save any email elements to modify (if needed) and reuse...

Smart Editor: Templates and Template Library

Help Articles

Smart Editor: Templates and Template Library

January 27th, 2021 - Sadie Burgess

In the Design menu there is a Template option. These templates are specifically for use within the Smart Editor.

Smart Editor: Version History and infinite restore

Help Articles

Smart Editor: Version History and infinite restore

January 27th, 2021 - Sadie Burgess

What is Smart Editor version history and how to use it

If you want to undo a change that you have just made then of...

Smart Editor: How to insert *variable* links in your design

Help Articles

Smart Editor: How to insert *variable* links in your design

January 26th, 2021 - Sadie Burgess

You can add special links such as Unsubscribeor View in browser to emails created in  Smart editor,  i.e....

CRM: Deleting contacts and groups

Help Articles

CRM: Deleting contacts and groups

January 26th, 2021 - Sadie Burgess

When a contact is deleted in e-shot; manually, in bulk or via the API, it begins a period of 30-day ‘Soft delete’ status.

As a Soft...

Branding: How to add/manage custom fonts for use in Smart Editor

Help Articles

Branding: How to add/manage custom fonts for use in Smart Editor

January 26th, 2021 - Sadie Burgess

In Smart Editor you have the choice of standard fonts ie Arial, Time NR etc, non-standard font ie Open Sans, etc and custom...