Help

Demo

Request a Marketing Cloud Demo

Call back

Request a call back

Best practice

Best Practice advice

Events and Webinars

Check out our events and webinars

Feature Update; January 2023

Help Articles

Feature Update; January 2023

January 24th, 2023 - Harry Thomas

The first e-shot release of 2023 is here. Full details for this release will be available in the release notes but this article will summarise some...

What are preference categories and how to set them up

Help Articles

What are preference categories and how to set them up

January 24th, 2023 - Harry Thomas

What is a preference category? Preference categories allow you to put your preferences into different section and they enable you to split your...

Setting up UTM values in e-shot

Help Articles

Setting up UTM values in e-shot

January 16th, 2023 - Harry Thomas

UTM codes help you track where website traffic is coming from, allowing you to properly measure each campaign’s, platform’s, or medium’s ROI. UTM...

Designs: HTML Upload

Help Articles

Designs: HTML Upload

September 29th, 2022 - Harry Thomas

As part of the latest e-shot release, we have updated the HTML upload editor design process. This help article will talk you through the new and...

End of Support for Legacy Drag & Drop editor

Help Articles

End of Support for Legacy Drag & Drop editor

July 25th, 2022 - Harry Thomas

From 1 August 2022, we will no longer support the Legacy Drag & Drop Editor in e-shot. We introduced the Smart Editor in 2020 and this is now...

Forms: Preference Centre

Help Articles

Forms: Preference Centre

July 11th, 2022 - Harry Thomas

There are 3 areas in e-shot that make up a ‘Preference Centre’. Settings > Preference settings - where you define the individual preferences for...

Designs: SMS

Help Articles

Designs: SMS

July 6th, 2022 - Harry Thomas

When creating an SMS, you have to go to Designs Menu then New Design. Then click on SMS. 

Test Contact Management

Help Articles

Test Contact Management

June 7th, 2022 - Harry Thomas

When you hit send you want to be confident that it is your best work that will be winging its way to your audience. e-shot provides a variety of...

Template Customisation - User Guide

Help Articles

Template Customisation - User Guide

May 20th, 2022 - Sadie Burgess

The template you choose will be partially based on the type of message you’ll be sending, such as a marketing offer, transactional...

Supported browsers

Help Articles

Supported browsers

February 1st, 2022 - Sadie Burgess

Campaigns: Filtering

Help Articles

Campaigns: Filtering

February 1st, 2022 - Sadie Burgess

When you are setting up your campaign, there is an optional step that allows you to further segment your data by either applying a saved filter or...

Account set up: Allowlisting your e-shot domain 

Help Articles

Account set up: Allowlisting your e-shot domain 

January 20th, 2022 - Sadie Burgess

What is an allowlist and why use it?   Allowlist (previously known as whitelist - see...

Send Preferences: From name and address

Help Articles

Send Preferences: From name and address

January 18th, 2022 - Sadie Burgess

Each message you send out has both the sender and from address. The sender domain is what the receiving email server sees when initiating the...

Smart Editor: Using Banners

Help Articles

Smart Editor: Using Banners

November 29th, 2021 - Sadie Burgess

The banner is the first element of your email that your recipients see. It is the primary position to get your message across. Smart editor allows...

Deliverability Dashboard: Engagement Deep Dive

Deliverability Help Articles

Deliverability Dashboard: Engagement Deep Dive

November 19th, 2021 - Sadie Burgess

The Deliverability Dashboard gives you a one-stop shop to monitor the health of your account. Here you can see an overview of your activity...

Deliverability Dashboard

Help Articles Deliverability

Deliverability Dashboard

November 17th, 2021 - Sadie Burgess

The Deliverability Dashboard gives you a one-stop shop to monitor the health of your account. Here you can see an overview of your activity...

Smart Editor: Creating a single question survey

Help Articles

Smart Editor: Creating a single question survey

November 17th, 2021 - Sadie Burgess

Single question surveys are easy to assemble and a convenient way to get insight into your contacts views. And as it is only one question it is...

How does e-shot measure email opens and displays? 

Help Articles

How does e-shot measure email opens and displays? 

September 22nd, 2021 - Sadie Burgess

On the face of it, one would assume that the open rate, or display rate in e-shot terminology, is the number of people who open/display your email....

Sign in with Microsoft

Help Articles

Sign in with Microsoft

July 23rd, 2021 - Sadie Burgess

e-shot supports Single sign-on (SSO) via Microsoft.If you wish to use Microsoft to sign in to e-shot, simply use the same email address for your...

Settings: User management

Help Articles

Settings: User management

July 22nd, 2021 - Sadie Burgess

In the user and permissions section of the settings page, account administrators are able to set up multiple users within an account or...