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Smart Editor supports three types of fonts: standard fonts (such as Arial and Times New Roman), non-standard web fonts (such as Open Sans), and...

If you would like to filter across either contacts, groups or accounts you can find the tool to build your desired filters in the CRM menu.

What is GDPR? The GDPR, or General Data Protection Regulation, is a European privacy law that went into effect in May 2018. It regulates how...

To protect your security, you should restrict access to your account by using Multi-Factor Authentication (MFA). You will sign in using your email,...

To protect your security, you should restrict access to your account by using Multi-Factor Authentication (MFA).  You will sign in using your...

e-shot allows users to add dynamic personalisation into your emails, this includes the actual email content or your subject line and preview...

Our Send Speed feature gives you the ability to control the speed at which your email campaigns are sent out. By choosing how many emails are...

It is simple to install e-shot’s Web Tracking code.We will provide you with a unique javascript that needs to be placed in the Head of your...

There are a few HTML ground rules, that need to be followed. This should be considered for: HTML you upload into the HTML Upload and Dynamic HTML...

By default, campaigns older than 12 months are automatically placed within the archive. This archive is accessible by clicking the Archived tab on...

The lawful basis for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal...

From time to time, you may wish to update your e-shot password, or you may have forgotten what it is.  To update or reset your password there are a...

What is re-targeting? Retargeting, also known as remarketing, is a method used to reach out to someone you previously made contact with....

What is a bounce? First, let's explain what a bounce is. In simple terms, a bounce is an email message that gets rejected by a mail server....

In the analytics section of e-shot, you will find ‘custom reports'. In this section, there are several reports available to you, split into...

Sometimes, email addresses will become undeliverable due to erroneous bounce reasons being reported back to e-shot by the recipient’s email server....

Groups are one way how your contacts are organised within the platform. They act as your audience lists, used when sending campaigns, setting up...

The Group View page gives you a detailed look at an individual group, who's in it, how those contacts are distributed across engagement...

Accounts ListAccounts are an e-shot ultimate feature and the Accounts page is accessible from the CRM side menu. The page displays the account...