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Deliverability Dashboard

help-articles Deliverability Analytics

Deliverability Dashboard

November 17th, 2021 - Sadie Burgess

The Deliverability Dashboard gives you a one-stop shop to monitor the health of your account. Here you can see an overview of your activity...

Smart Editor: Creating a single question survey

help-articles Designs

Smart Editor: Creating a single question survey

November 17th, 2021 - Sadie Burgess

Single question surveys are easy to assemble and a convenient way to get insight into your contacts views. And as it is only one question it is...

How does e-shot measure email opens and displays? 

help-articles FAQs Analytics

How does e-shot measure email opens and displays? 

September 22nd, 2021 - Sadie Burgess

On the face of it, one would assume that the open rate, or display rate in e-shot terminology, is the number of people who open/display your email....

Sign in with Microsoft

help-articles Settings FAQs

Sign in with Microsoft

July 23rd, 2021 - Sadie Burgess

e-shot supports Single sign-on (SSO) via Microsoft.If you wish to use Microsoft to sign in to e-shot, simply use the same email address for your...

Keeping your e-shot account secure

FAQs Settings

Keeping your e-shot account secure

July 23rd, 2021 - Harry Thomas

e-shot offers a high level of security to keep its users safe. The system offers users a choice of enhanced authentication when they sign in and...

Settings: User management

Settings CRM

Settings: User management

July 22nd, 2021 - Sadie Burgess

e-shot status page and maintenance notifications

Settings Feature Updates

e-shot status page and maintenance notifications

July 20th, 2021 - Sadie Burgess

Users can now check the status and platform health of e-shot at any time on our ‘Service Status page’.  This page allows you to check the status...

Smart Editor: Applying anchor tags

help-articles Designs

Smart Editor: Applying anchor tags

June 2nd, 2021 - Sadie Burgess

Anchor tags are used to allow readers to easily travel to a specific piece of content – which is particularly useful when your email is a bit...

Smart Editor: Image Management

help-articles Designs

Smart Editor: Image Management

May 19th, 2021 - Sadie Burgess

Image block allows you to add images in PNG, JPG, or GIF formats.Images can be uploaded to different galleries depending on how they are...

Smart Editor: Building menus

help-articles Designs

Smart Editor: Building menus

March 15th, 2021 - Sadie Burgess

Smart Editor offers three kinds of menus: Links, icons,  links with icons. To create a menu in an email with our editor, drag-and-drop the basic...

Smart Editor: Let’s get social

help-articles Designs

Smart Editor: Let’s get social

March 9th, 2021 - Sadie Burgess

Social media is integral to many people’s lives and a place where your customers are likely to engage with your brand – so let’s make it easy for...

Smart Editor: Overview

help-articles Designs

Smart Editor: Overview

January 29th, 2021 - Sadie Burgess

Once you have done the preliminary steps setting up your new design, you can launch the Smart Editor. Our step buy step guide on Setting up your...

Smart Editor: Understanding the email design layout

help-articles Designs

Smart Editor: Understanding the email design layout

January 28th, 2021 - Sadie Burgess

The structure of Smart Editor emails is based on the HTML table layout.The core elements of the email are stripes that may contain an unlimited...

Smart Editor: Creating a new design

help-articles Designs

Smart Editor: Creating a new design

January 28th, 2021 - Sadie Burgess

Before you can start designing an email using the Smart Editor you must name the design, set the sender details and write the subject line.  First...

Smart Editor: Structures and containers, and how to use them

help-articles Designs

Smart Editor: Structures and containers, and how to use them

January 28th, 2021 - Sadie Burgess

StructuresA stripe is a top element in the email hierarchy. There are structures in each stripe.To add a structure, you can drag and drop it from...

Smart Editor: Stripes and how to use them

help-articles Designs

Smart Editor: Stripes and how to use them

January 28th, 2021 - Sadie Burgess

All the emails in our editor are structured by a descending hierarchy of elements. Stripes that contain structures, containers and blocks are at...

Smart Editor: Basic blocks and how to use them

help-articles Designs

Smart Editor: Basic blocks and how to use them

January 27th, 2021 - Sadie Burgess

Smart Editor has its own hierarchy of elements. We can start from the stripes and proceed in descending order, through the structures and...

Smart Editor: Appearance settings

help-articles Designs

Smart Editor: Appearance settings

January 27th, 2021 - Sadie Burgess

In the settings panel on the right-hand side of the Smart Editor you find the Appearance and the Content tabs.

Smart Editor: Optimising your design for mobile

help-articles Designs

Smart Editor: Optimising your design for mobile

January 27th, 2021 - Sadie Burgess

You can use Mobile Formatting menu to configure displaying on mobiles. The settings of this section are only used to configure emails displaying on...