Help

Demo

Request a Marketing Cloud Demo

Call back

Request a call back

Best practice

Best Practice advice

Events and Webinars

Check out our events and webinars

Introducing 2 Factor Authentication

Help Articles

Introducing 2 Factor Authentication

November 12th, 2020 - Sadie Burgess

To enhance your account's security, set up two-factor authentication. Two-factor authentication (2FA) requires two forms of identification to...

Adding personalisation, custom fields information and other useful *variables* to your email message

Help Articles

Adding personalisation, custom fields information and other useful *variables* to your email message

November 12th, 2020 - Sadie Burgess

Personalisation variablesIt is possible to use any e-shot field as a variable, whether it is a standard or custom field i.e....

Campaigns - Control the speed of your email send

Help Articles

Campaigns - Control the speed of your email send

November 2nd, 2020 - Sadie Burgess

Our Send Speed feature gives email marketers the ability to control the speed at which their campaigns are sent. By setting a number of sends per...

Installing e-shot's Web Tracking on your website

Help Articles

Installing e-shot's Web Tracking on your website

October 19th, 2020 - Sadie Burgess

It is simple to install e-shot’s Web Tracking code.We will provide you with a unique javascript that needs to be placed in the Head of your...

Design Studio

Help Articles

Design Studio

July 23rd, 2020 -

Design Studio OverviewThe Design Studio contains all of the messages that have been previously created using any of the six message creation...

HTML for Email guidelines

Help Articles

HTML for Email guidelines

July 23rd, 2020 - Sadie Burgess

There are a few HTML ground rules, that need to be followed. This should be considered for: HTML you upload into the HTML Upload and Dynamic HTML...

Design Studio - Drag and Drop

Help Articles

Design Studio - Drag and Drop

July 14th, 2020 - Sadie Burgess

Design Studio OverviewThe Design Studio contains all of the messages that have been previously created using any of the six message creation...

Checking the links in Drag and Drop email designs (link validation)

Help Articles

Checking the links in Drag and Drop email designs (link validation)

June 17th, 2020 - Sadie Burgess

Your call to action is arguably the most important thing within your email design so it is critical that the links that you place within your email...

Archiving Reports

Help Articles

Archiving Reports

June 17th, 2020 - Sadie Burgess

By default, campaigns older than 12 months are automatically placed within the archive. This archive is accessible by clicking the Archived tab on...

Lawful basis for processing data and the evidence required

Help Articles

Lawful basis for processing data and the evidence required

June 12th, 2020 - Sadie Burgess

The lawful basis for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal...

How do I reset my password?

Help Articles

How do I reset my password?

June 4th, 2020 - Sadie Burgess

Users can also click the "Forgotten Pasword" link on the login screen to instigate a password reset. 

Drag and Drop: Creating a single question survey

Help Articles

Drag and Drop: Creating a single question survey

April 29th, 2020 - Sadie Burgess

Single question surveys are easy to assemble and a convenient way to get insight into your contacts views. And as it is only one question it is...

How to use e-shot for re-targeting

Help Articles

How to use e-shot for re-targeting

March 8th, 2020 - Sadie Burgess

Retargeting, also known as remarketing, is a form of online advertising that can help you keep your brand in front of bounced traffic after they...

Using sub-accounts as part of your data management process

Help Articles

Using sub-accounts as part of your data management process

March 6th, 2020 - Sadie Burgess

A sub-account provides an ethical wall in your e-shot database between contacts, designs, campaigns and reports. It is designed to provide an...

Custom Reports

Help Articles

Custom Reports

February 21st, 2020 - Sadie Burgess

There are 3 types of reports available through Custom Reports:Standard reports are available to everyone and divided into categories e.g. contacts...

Hard bounce resets

Help Articles

Hard bounce resets

February 10th, 2020 - Sadie Burgess

Sometimes, email addresses will become undeliverable due to erroneous bounce reasons being reported back by the recipient’s email server. e-shot...

CRM - Groups List

Help Articles

CRM - Groups List

January 31st, 2020 -

Groups listThe groups list shows all of the groups within the subaccount, with a search bar at the top of the page to quickly locate a group when...

CRM - Groups View

Help Articles

CRM - Groups View

January 31st, 2020 -

Groups viewThe group view page shows a summary of the group information at the top of the page, along with a breakdown of which categories each of...

CRM - Accounts List

Help Articles

CRM - Accounts List

January 31st, 2020 -

Accounts ListAccounts are an e-shot ultimate feature and the Accounts page is accessible from the CRM side menu. The page displays the account...

CRM - Accounts View

Help Articles

CRM - Accounts View

January 31st, 2020 - Sadie Burgess

Accounts ViewThe accounts view page shows a summary of the account information at the top of the page, along with a breakdown of which categories...