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Design Studio

Help Articles

Design Studio

July 23rd, 2020 - Bart Tutaj

Design Studio Overview

The Design Studio contains all of the messages that have been previously created using any of the...

HTML for Email guidelines

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HTML for Email guidelines

July 23rd, 2020 - Bart Tutaj

There are a few HTML ground rules, that need to be followed. This should be considered for: 

  • HTML you upload into the HTML...

Design Studio - Drag and Drop

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Design Studio - Drag and Drop

July 14th, 2020 - Sadie Burgess

Design Studio Overview

The Design Studio contains all of the messages that have been previously created using any of the...

Checking the links in your email designs (link validation)

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Checking the links in your email designs (link validation)

June 17th, 2020 - Sadie Burgess

Your call to action is arguably the most important thing within your email design so it is critical that the links that you place within your...

Archiving Reports

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Archiving Reports

June 17th, 2020 - Sadie Burgess

By default, campaigns older than 12 months are automatically placed within the archive. 

This archive is accessible by clicking the...

Lawful basis for processing data and the evidence required

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Lawful basis for processing data and the evidence required

June 12th, 2020 - Sadie Burgess

The lawful basis for processing are set out in Article 6 of the GDPR. At least one of these must apply whenever you process personal...

Settings: User management

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Settings: User management

June 4th, 2020 - Sadie Burgess

In the settings section, account administrators are able to setup multiple users within an account or subaccount, each with specific permissions...

How do I reset my password?

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How do I reset my password?

June 4th, 2020 - Sadie Burgess

Users can also click the "Forgotten Pasword" link on the

Creating a single question survey

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Creating a single question survey

April 29th, 2020 - Sadie Burgess

Single question surveys are easy to assemble and a convenient way to get insight into your contacts views. And as it is only one question it is...

How to use e-shot for re-targeting

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How to use e-shot for re-targeting

March 8th, 2020 - Sadie Burgess

Retargeting, also known as remarketing, is a form of online advertising that can help you keep your brand in front of...

Using sub-accounts as part of your data management process

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Using sub-accounts as part of your data management process

March 6th, 2020 - Sadie Burgess

A sub-account provides an ethical wall in your e-shot database between contacts, designs, campaigns and reports. It is designed to provide an...

Custom Reports

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Custom Reports

February 21st, 2020 - Sadie Burgess

There are 3 types of reports available through Custom Reports:


  • Standard reports are available to everyone and divided into...

Hard bounce resets

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Hard bounce resets

February 10th, 2020 - Sadie Burgess

Sometimes, email addresses will become undeliverable due to erroneous bounce reasons being reported back by the recipient’s email server. e-shot...

CRM - Groups List

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CRM - Groups List

January 31st, 2020 - Mark Hawkins

Groups list

The groups list shows all of the groups within the subaccount, with a search bar at the top of the page to quickly locate a...

CRM - Groups View

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CRM - Groups View

January 31st, 2020 - Mark Hawkins

Groups view

The group view page shows a summary of the group information at the top of the page, along with a breakdown of which...

CRM - Accounts List

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CRM - Accounts List

January 31st, 2020 - Mark Hawkins

Accounts List

Accounts are a Marketing Cloud feature and the Accounts page is accessible from the CRM sidemenu. The page displays...

CRM - Accounts View

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CRM - Accounts View

January 31st, 2020 - Mark Hawkins

Accounts View

The accounts view page shows a summary of the account information at the top of the page, along with a breakdown of...

CRM - Contact View

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CRM - Contact View

January 30th, 2020 - Mark Hawkins

Contacts View

From the Contacts List page clicking on any of the main contact field values will drill down into the Contacts View...

CRM - Contacts List

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CRM - Contacts List

January 30th, 2020 - Mark Hawkins

Contacts List

The Contacts page is accessible from the CRM section of the sidemenu and shows a grid of all contacts within the...

The e-shot Rest API

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The e-shot Rest API

January 21st, 2020 - Sadie Burgess

The Rest API document provides you with details of the requests that can be made to the REST API to retrieve or commit data to the e-shot™...

Solutions

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