Design FAQs

Can multiple users edit one design at the same time?  

No, only one user should access a design at a given moment. In addition, you should only have one e-shot tab open at a time. (Excluding preview pages).  

How can I add a link for contacts to edit their profile?  

In your design include a merge tag with the hyperlink *EditProfileURL*. This tag will insert a unique URL for each contact to edit their profile. This will be added at the point of sending for each contact.  

How can I add a link for contacts to forward my email to a friend? 

Check out our social sharing feature. More details can be found here. 

How can I add a link for contacts to unsubscribe from my email?  

In your design include a link with the merge tag *Unsubscribe*. This personalisation tag will replace with the URL to unsubscribe that is unique for each recipient upon the email send.  

How can I add a link for contacts to view my email as an online version?  

In your design include a link with the merge tag *MyEshotURL*. This personalisation tag will replace with the URL to view your email online that is unique for each recipient upon the emails send.  

How can I embed a video into an email?  

The Smart Editor tool offers the option to embed a video into your design. Although most email clients do not automatically play the video in the email, it will allow the reader to click to watch the video on a platform such as YouTube.  

How do I attach a file to my email?  

To ensure the best deliverability possible, we do not support file attachments on campaigns. The reason for this is attaching any file to a bulk email send has potential to be considered as spam, causing the email to be blocked by spam filters, something that could also affect the deliverability of future emails also.  

If you wish to send a file to your recipients, you should first upload it to any online file sharing site, such as Dropbox or your own web server, and then hyperlink to its location. Ultimately, clicks on this monitored link will also aid in showing how many and which of your recipients have attempted to download the file.  

How do I add a contact field into my email such as personalisation?  

Any of your e-shot contact fields can be included in an email, for example a contacts first name. To do so simply include the contact fields merge tag in the design. For example *firstname*. The merge tag for a field can be found by heading to Settings > Contacts field manager as shown below.  

 When using personalisation and contact fields such as first name, it is important to set a fullback value encase you do not have all your contacts first names. To do this you will need to use *firstname=fallback(‘your fallback text here’)*.  

Why is accessibility important in my designs?  

Accessibility is becoming growingly important in email. There are some key elements you should consider when designing an email, the most important being colour contrast. You can find out everything you should be considering in ours dedicated accessibility article. And of course you can use e-shot's built in accessibility preview feature to help with certain aspects also 😊. You may also be interested in attending our accessibility public training. The next session can be found here: e-shot™ | Customer Training 

Why isn't my design ready to send?  

For a design to be marked as ready to send, you will have needed to add a subject line to your design as well as having some content in your email design. To add a subject line and preview text to your design, you can use the Actions dropdown from the existing Designs page, then select ‘Edit details.’ 

Why isn't my padding even? 
If you are struggling to get your padding to sit correctly you can use a dynamic spacer to adjust it precisely to the pixel height. Add a normal spacer and check the dynamic spacer box.