Design FAQs

Can multiple users edit one design at the same time? 

No, only one user should access a design at a given moment and you should not use multiple browser pages. 

How can I add a link for contacts to edit their profile? 

In your design include a link with the hyperlink *EditProfileURL*. This personalisation tag will replace with the URL for contacts to edit their profile that's unique for each recipient upon the emails send. 

How can I add a link for contacts to forward my email to a friend?

In your design include a link with the hyperlink *ForwardtoFriendURL*. This personalisation tag will replace with the URL to forward your email to a friend or colleague that's unique for each recipient upon the emails send. 

How can I add a link for contacts to unsubscribe from my email? 

In your design include a link with the hyperlink *Unsubscribe*. This personalisation tag will replace with the URL to unsubscribe that's unique for each recipient upon the emails send. 

How can I add a link for contacts to view my email as an online version? 

In your design include a link with the hyperlink *MyEshotURL*. This personalisation tag will replace with the URL to view your email online that's unique for each recipient upon the emails send. 

How can I embed a video into an email? 

The Smart Editor tool offers the option to embed a video into your design. Although most email clients do not automatically play the video in the email, it will allow the reader to click to watch the video on a platform such as YouTube.  

How do I attach a file to my email? 

To ensure the best deliverability possible, we do not support file attachments on campaigns. The reason for this is attaching any file to a bulk email send has potential to be considered as spam, causing the email to be blocked by spam filters, something that could also affect the deliverability of future emails also. 

If you wish to send a file to your recipients, you should first upload it to any online file sharing site, such as Dropbox or your own web server, and then hyperlink to its location. Ultimately, clicks on this monitored link will also aid in showing how many and which of your recipients have attempted to download the file. 

How do I add a contact field into my email such as personalisation?  

Any of your e-shot contact fields can be included in an email, for example a contacts first name. To do so simply include the contact fields merge tag in the design. For example *firstname*. The merge tag for a field can be found by heading to Settings > Contacts field manager as shown below. 

 When using personalisation and contact fields such as first name, it is important to set a fullback value encase you don't have all your contacts first names. To do this you will need to use *firstname=fallback(‘your fallback text here’)*. 

Why is accessibility important in my designs? 

Accessibility is becoming growingly important in email. There are some key elements you should consider when designing an email, the most important being colour contrast. You can find out everything you should be considering in our dedicated accessibility article. And of course you can use e-shot's built in accessibility preview feature to help with certain aspects also 😊. 

 Why isn't my design ready to send? 

In order for a design to be marked as ready to send, you will have needed to add a subject line to your design as well as having some content in your email design. To add a subject line and preview text to your design, you can use the Actions dropdown from the existing Designs page, then select ‘Edit details’.