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Account & Dashboard FAQs

Account & Dashboard FAQs

How can I make a suggestion for future development on the e-shot™ system?

At Forfront, we thrive of feedback, and we'd love to hear what you think; good or bad. At the bottom of the e-shot™ Help Centre Dashboard, you'll find a suggestion form. Filling this in and submitting will email our technical team with your suggestion.


My account has expired, how do I renew it?

To renew your e-shot™ account, please call the customer success team  on +44 (0)20 3220 8750.


How do I contact my Account Manager?

To contact your Account Manager, please call us on +44 (0)20 3320 8777.


I have bespoke software elsewhere in my organisation, can I integrate with e-shot™?

To find more information about e-shot™'s REST API, please visit https://rest-api.e-shot.net/help


How often is the e-shot™ system updated?

The e-shot™ system is created in an agile development environment, so we're always releasing new features and fixes on a regular basis.


How can I purchase more credits?

If you're interested in purchasing more credits, please get in touch with the customer success team on +44 (0)20 3320 8750.


How do I increase my contact limit?

If you're interested in changing your contact limit, please get in touch with the customer success team  on +44 (0)20 3320 8750, who would be more than happy to help work out a subscription that works best for you.


How do I change the company information that's automatically generated on my emails?

To ensure compliance with ICO regulations, all emails sent from e-shot™ are automatically appended with your company information. To amend this, an admin user can access the Settings / Email Footer section in e-shot.  


What hours are the e-shot™ support team available, and how do I contact them?

Our UK-based support team is always available Monday to Friday, 9 'til 6pm GMT, not including any UK bank holidays. You can easily contact the team by phone on +44 (0)20 3320 8750, by Live Chat on the e-shot™ system, or by logging into our Support System.


I've forgotten my login details, how can I retrieve them?

To retrieve your login details, please get in touch with the customer success team on +44 (0)20 3320 8750.


Why do I have an expiry date on my credit account?

To ensure e-shot™ is always compliant with data protection laws, we require that credits need to be kept active. As such, your account will expire, revoking access to any personal data. However, simply using even one credit will extend your expiry date by another six months.


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