Suggestions and Feedback

At e-shot we are always striving to improve and support our customers. If you have any feedback on the platform or have a suggestion you think would help to improve it, please do let us know. 

The best way to put forward a suggestion or submit feedback is to email us at support@forfront.com. We will then review your suggestion internally before making a decision.  

How are suggestions reviewed? 

All suggestions are reviewed and prioritised by the product development specialists, and you can rest assured, however large or small your suggestion, it will be considered. We use a weighting system which looks at a variety of elements including but not limited to:  

• is it on the roadmap already?  

• is it a popular request for several users?  

• will it significantly improve productivity, enhance user experience or add value? 

We are grateful for all your suggestions and will endeavour to let you know once your suggestion is made a reality. In some cases, we may contact you to discuss it further.   

What if your suggestion doesn’t make it?  

If your suggestion is something particularly bespoke to you, there is also the option of approaching us to develop it for you. This paid option gives you the flexibility to move forward on suggestions that are close to your heart, and you want control over. 

What about fault reporting?  

We handle faults via a triage system so serious issues are always addressed with urgency. Items are assessed as urgent, high, medium or low priority.  

• Urgent issues will be dealt with immediately. 

• High priority issues will be dealt with quickly. 

• Medium priority issues will be dealt with as part of our routine maintenance and deployed with a future next release. 

• Lowest priority issues will be added to the roadmap.