There are several ways to make your suggestion:
All suggestions are reviewed and prioritised by the product development specialists and you can rest assured, however large or small your suggestion, it will be considered. We use a weighting system which looks at a variety of elements including but not limited to:
We are grateful for all your suggestions and will endeavour to let you know once your suggestion is made a reality. In some cases we may contact you to discuss it further.
If your suggestion is something particularly besopke to you, there is also the option of approaching us to develop it for you. This paid option gives you the flexibility to move forward on suggestions that are close to your heart and you want control of.
We handle faults via a triage system so serious issues are always addressed with urgency. Items are assessed as urgent, medium or low priority.
* Our maintenance release programme currently runs every 3 weeks.
We are confident that we can help you, which is why we offer a free healthcheck to identify potential issues with your current programme and free advice on things that could be done to improve it.