To enhance your account's security, set up two-factor authentication. Two-factor authentication (2FA) requires two forms of identification to access to your account: your e-shot login credentials, and a one-time passcode you receive via text message or QR code.
Here are some things to know before you begin this process.
Account Admins can enable 2FA individually from the users and permissions area within settings for existing users and as part of the new user creation process.
It is possible to activate for select users or account wide.
Account admins can also complete the initial authentication process from within their user profile by clicking on
Once you have registered a QR code and your first authentication has expired (after 30 days):
You then simply enter the number presented against the registered QR code and select verify to continue. And you're in!
You will notice in the image above that there is also the option to authenticate using SMS. This is only possible if you have your mobile phone number included in your e-shot user profile.
If you have a mobile number registered in your e-shot user profile you can select the SMS verification option. You will then receive an SMS to your registered number (which is indicated in part in the SMS verification screen).
Simply enter the code received and verify.
The two-factor authentication app connects only to the specific mobile
device it is set up on. If you lose the device or otherwise can't access the
authenticator app, you'll need assistance from your account admin, who will need to amend your profile so you can associate to your new phone, or agree for 2fa to be disabled for a short time whilst you fix/replace your phone.
We are confident that we can help you, which is why we offer a free healthcheck to identify potential issues with your current programme and free advice on things that could be done to improve it.