Events

An in-person round table for senior comms and engagement leads in housing associations and councils with social housing stock.

CTA - Reserve your place

Why this matters now

The Regulator of Social Housing now places greater emphasis on how well landlords listen to and act on resident feedback. Tenant voices are expected to influence services, shape priorities and drive real improvements. Many organisations are going through their first inspections under the new Consumer Standards.

Meaningful engagement is hard to get right. Too often it becomes a tick-box exercise that hears from the same few residents and does little to build trust.

This round table brings peers together for an open, honest conversation about what’s working, what isn’t, and how to reach the residents you rarely hear from.

Event details

📅 Wednesday 18th October 2026

⏰ 2:00pm-4:30pm

📍Millennium Room, The Carriageworks, Leeds, 3 Millennium Sq, LS2 3AD

Who should attend

The event is for anyone who leads resident engagement, communications or customer experience in:

• housing associations

• councils that manage social housing stock.

Who you'll hear from

• Jeni Harvey, Rochdale Boroughwide Housing (RBH) and LGComms, chair 

• Bobbie Hough, Hough Bellis Communications, on putting regulation into practice 

• Hayley Lambert, Havebury Homes, on what a C1 grade looks like in practice 

You’ll leave with

• a clearer view of what the regulator expects, and what good evidence looks like

• practical ideas from peers on reaching residents you rarely hear from

• one action to take back to your organisation.

In partnership with 🤝

Register